Outage in Ocrolus
Delays with Encompass interactions causing degraded performance
Resolved MajorIncident Report
We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/03/2025 05:17PM
The system has fully recovered, and encompass interactions are now functioning as expected.
MONITORING
about 2 months ago - at 09/03/2025 04:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 09/03/2025 04:47PM
We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.
INVESTIGATING
about 2 months ago - at 09/03/2025 04:38PM
We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.
Latest Ocrolus outages
Expected outage due to Cloud provider - 13 days ago
Detect Degraded Performance - 19 days ago
Document Processing Delays - 23 days ago
Detect Degraded Performance - about 1 month ago
API Upload Delays - 2 months ago
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