Outage in Ocrolus

Delay in Document Processing Services

Resolved Minor
May 14, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
Components affected
Ocrolus Document Processing
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/15/2025 02:06AM

System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

MONITORING about 1 month ago - at 05/14/2025 11:52PM

The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

INVESTIGATING about 1 month ago - at 05/14/2025 10:53PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/14/2025 09:52PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/14/2025 09:52PM

We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

Latest Ocrolus outages

Duplicate Attachments In EFolder - 20 days ago
Encompass Connector Service Failure - about 2 months ago
Dashboard Login and API Service Disruption - 4 months ago
Detect Degraded Performance - 5 months ago
There is an issue with Document processing - 6 months ago

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