Outage in Ocrolus

Delay in Document Processing Services

Resolved Minor
May 14, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
Components affected
Ocrolus Document Processing

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/15/2025 02:06AM

System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

MONITORING 6 months ago - at 05/14/2025 11:52PM

The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

INVESTIGATING 6 months ago - at 05/14/2025 10:53PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 05/14/2025 09:52PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 05/14/2025 09:52PM

We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

Latest Ocrolus outages

Expected outage due to Cloud provider - 13 days ago
Detect Degraded Performance - 19 days ago
Document Processing Delays - 23 days ago
Detect Degraded Performance - about 1 month ago
Delays with Encompass interactions causing degraded performance - about 2 months ago

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