Outage in Ocrolus

Detect Degraded Performance

Resolved Major
September 25, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 11:01PM

The system has fully recovered, and all Detect services are now running smoothly.

MONITORING about 1 month ago - at 09/25/2025 10:40PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/25/2025 09:21PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/25/2025 09:16PM

The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

INVESTIGATING about 1 month ago - at 09/25/2025 08:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/25/2025 07:59PM

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

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