Outage in Ocrolus

Detect Degraded Performance

Resolved Major
September 25, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
Components affected
Ocrolus Document Processing Ocrolus Detect

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 11:01PM

The system has fully recovered, and all Detect services are now running smoothly.

MONITORING about 1 month ago - at 09/25/2025 10:40PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/25/2025 09:21PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/25/2025 09:16PM

The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

INVESTIGATING about 1 month ago - at 09/25/2025 08:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/25/2025 07:59PM

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

Latest Ocrolus outages

Expected outage due to Cloud provider - 13 days ago
Detect Degraded Performance - 19 days ago
Document Processing Delays - 23 days ago
Delays with Encompass interactions causing degraded performance - about 2 months ago
API Upload Delays - 2 months ago

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