Outage in Octopus Deploy

Issue preventing login with Microsoft/AzureAD on Octopus.com and Octopus Cloud

Resolved Minor
May 05, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Following the resolution of the previous AzureAD sign-in issue we have had reports of some users receiving the following error when attempting to sign-in: "Server Error - We're sorry, an unexpected error occurred whilst processing this request. Please try again later or contact support" Our engineers are investigating, and we will provide updates. Workaround: If you use this mechanism to log in, you can fall back to a username (your email) and a new password. You can follow the "forgot password" mechanism to set up a new password.

Need to monitor Octopus Deploy outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/05/2023 12:16PM

The fix previously applied caused a mismatch to occur with AzureAD credentials for some users.

Steps to resolve:
* Login with username/password via the "forgot password" function
* Go to the Profile page: https://octopus.com/profile
* "Remove" the "Organization account", then re-add it.

Please reach out to support@octopus.com for further assistance if needed.

INVESTIGATING over 2 years ago - at 05/05/2023 10:25AM

Following the resolution of the previous AzureAD sign-in issue we have had reports of some users receiving the following error when attempting to sign-in:

"Server Error - We're sorry, an unexpected error occurred whilst processing this request. Please try again later or contact support"

Our engineers are investigating, and we will provide updates.

Workaround: If you use this mechanism to log in, you can fall back to a username (your email) and a new password. You can follow the "forgot password" mechanism to set up a new password.

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook