Outage in Octopus Deploy
Issue preventing login with Microsoft/AzureAD on Octopus.com and Octopus Cloud
Resolved MinorIncident Report
Following the resolution of the previous AzureAD sign-in issue we have had reports of some users receiving the following error when attempting to sign-in:
"Server Error - We're sorry, an unexpected error occurred whilst processing this request. Please try again later or contact support"
Our engineers are investigating, and we will provide updates.
Workaround: If you use this mechanism to log in, you can fall back to a username (your email) and a new password. You can follow the "forgot password" mechanism to set up a new password.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 05/05/2023 12:16PM
The fix previously applied caused a mismatch to occur with AzureAD credentials for some users.
Steps to resolve:
* Login with username/password via the "forgot password" function
* Go to the Profile page: https://octopus.com/profile
* "Remove" the "Organization account", then re-add it.
Please reach out to support@octopus.com for further assistance if needed.
INVESTIGATING
almost 3 years ago - at 05/05/2023 10:25AM
Following the resolution of the previous AzureAD sign-in issue we have had reports of some users receiving the following error when attempting to sign-in:
"Server Error - We're sorry, an unexpected error occurred whilst processing this request. Please try again later or contact support"
Our engineers are investigating, and we will provide updates.
Workaround: If you use this mechanism to log in, you can fall back to a username (your email) and a new password. You can follow the "forgot password" mechanism to set up a new password.
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