Outage in Octopus Deploy
AWS Deployment Failures for Cloud Customers
Resolved MajorIncident Report
Summary AI Generated
Octopus Cloud customers experienced authentication errors when running deployments that interact with AWS services, including EKS/Kubernetes targets and AWS health checks, for approximately 164 hours. A workaround was provided requiring users to manually add AWS region environment variables to their script steps. The incident was fully resolved on April 8th, 2026.
We are aware of an issue affecting Octopus Cloud customers running deployments that interact with AWS, including EKS/Kubernetes targets and AWS health checks. Impacted customers may see authentication errors when running these deployments.
Our team is actively investigating and working to resolve the issue.
Workaround:
If you are affected, adding your AWS region as an environment variable in your script steps may resolve the issue:
export AWS_REGION= for Bash
$env:AWS_REGION = "" for Powershell
E.g
export AWS_REGION=ap-southeast-2
$env:AWS_REGION = "ap-southeast-2"
We apologise for the disruption and will share further updates as our investigation progresses. If you need help in the meantime, please contact us at support@octopus.com
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/08/2026 04:11AM
This incident has been resolved.
INVESTIGATING
21 days ago - at 04/01/2026 08:36AM
We are aware of an issue affecting Octopus Cloud customers running deployments that interact with AWS, including EKS/Kubernetes targets and AWS health checks. Impacted customers may see authentication errors when running these deployments.
Our team is actively investigating and working to resolve the issue.
Workaround:
If you are affected, adding your AWS region as an environment variable in your script steps may resolve the issue:
export AWS_REGION=[REGION] for Bash
$env:AWS_REGION = "[REGION]" for Powershell
E.g
export AWS_REGION=ap-southeast-2
$env:AWS_REGION = "ap-southeast-2"
We apologise for the disruption and will share further updates as our investigation progresses. If you need help in the meantime, please contact us at support@octopus.com
INVESTIGATING
21 days ago - at 04/01/2026 08:06AM
We are aware of an issue affecting Octopus Cloud customers running deployments that interact with AWS, including EKS/Kubernetes targets and AWS health checks. Impacted customers may see authentication errors when running these deployments.
Our team is actively investigating and working to resolve the issue.
Workaround:
If you are affected, adding your AWS region as an environment variable in your script steps may resolve the issue:
export AWS_REGION= for Bash
$env:AWS_REGION = "" for Powershell
E.g
export AWS_REGION=ap-southeast-2
$env:AWS_REGION = "ap-southeast-2"
We apologise for the disruption and will share further updates as our investigation progresses. If you need help in the meantime, please contact us at support@octopus.com
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