Outage in Octopus Deploy

Intermittent service disruption for a small number of customers

Resolved Major

January 30, 2025 - Started 12 months ago - Lasted 5 days
Official incident page

Incident Report

Internal monitoring notified us that a small number of Octopus Cloud instances were terminated for excess memory use up to 12 hours after a recent a software upgrade. These instances were automatically restarted and resumed functioning correctly. At this stage we are investigating to determine the cause of the excess memory use. If you believe you are affected by this issue please contact support@octopus.com

Components affected

Octopus Deploy Octopus Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/04/2025 03:07AM

Two seperate recent changes were identified as causes of the excess memory use. These changes have been rolled back, and we have confirmed through monitoring that memory use has returned to normal on the affected instances. No further crashes terminations have been observed.

INVESTIGATING 12 months ago - at 01/30/2025 07:24AM

Internal monitoring notified us that a small number of Octopus Cloud instances were terminated for excess memory use up to 12 hours after a recent a software upgrade. These instances were automatically restarted and resumed functioning correctly.

At this stage we are investigating to determine the cause of the excess memory use.

If you believe you are affected by this issue please contact support@octopus.com

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