Outage in Octopus Deploy

Emails are currently not being delivered

Resolved Major

February 25, 2026 - Started 6 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Octopus Deploy experienced a major email delivery outage lasting 3.9 hours due to issues with their upstream email provider. The incident affected all email functionality including authentication verification, subscription invitations, and billing notifications for Octopus Cloud users. The service was fully restored with emails now being sent from a new address (donotreply@octopus.com).

Our upstream email provider is currently experiencing issues delivering emails from Octopus. This impacts all emails, including email verification during authentication, Octopus Cloud subscription invitations, and billing notifications. We're currently investigating and will update this page when we know more.

Components affected

Octopus Deploy Octopus Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/26/2026 05:47AM

Email services have now been restored. Please contact support@octopus.com if you encounter any issues with email delivery.

IDENTIFIED 6 days ago - at 02/26/2026 05:32AM

Sign-in/sign-up emails have been restored. Note: emails will now be sent from donotreply@octopus.com

IDENTIFIED 6 days ago - at 02/26/2026 05:11AM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 02/26/2026 01:51AM

Our upstream email provider is currently experiencing issues delivering emails from Octopus. This impacts all emails, including email verification during authentication, Octopus Cloud subscription invitations, and billing notifications.

We're currently investigating and will update this page when we know more.

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