Outage in Octopus Services
Device Commands Stuck in "In Progress" Status
Resolved Minor
July 20, 2026 - Started 5 days ago
- Lasted about 11 hours
Incident Report
We are currently investigating an issue affecting device commands sent through the CMS. Commands dispatched to screens remain in "In Progress" status and their results are not being returned, even though they may have been executed on the device.
Our team has identified the issue and is actively working on a fix. Content playback on screens is not affected.
We will share an update as soon as the issue is resolved. We apologize for any inconvenience.
Components affected
Octopus Services Client Octopus Services Device Communication Gateway Octopus Services Menu Board Octopus Services Content Delivery APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 07/20/2026 06:58AM
The issue affecting device commands has been resolved. Commands sent to screens are now being processed normally and their results are returned as expected.
We are continuing to monitor the system to ensure everything remains stable. We apologize for any inconvenience this may have caused.
IDENTIFIED
5 days ago - at 07/20/2026 06:32AM
We have identified the root cause of the issue affecting device commands and have started working on a fix.
During this period, you will not be able to see the final status of commands sent to screens — they will remain in "In Progress" status. However, you can continue using the panel as usual, including sending content to your devices. Content playback on screens is not affected.
We will share an update once the issue is resolved. We apologize for any inconvenience.
INVESTIGATING
5 days ago - at 07/20/2026 06:21AM
We are currently investigating an issue affecting device commands sent through the CMS. Commands dispatched to screens remain in "In Progress" status and their results are not being returned, even though they may have been executed on the device.
Our team has identified the issue and is actively working on a fix. Content playback on screens is not affected.
We will share an update as soon as the issue is resolved. We apologize for any inconvenience.
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