Outage in Octopus Services

Ticket Creation and Viewing Issues for Sub-Account Users

Resolved Minor

July 20, 2026 - Started 5 days ago - Lasted about 1 hour

Incident Report

We are currently investigating an issue affecting sub-account users under some customer accounts. Affected users may be unable to create new support tickets or view their existing tickets. Other panel features are not affected and can be used as usual. We will share an update as soon as we have more information. We apologize for any inconvenience.

Components affected

Octopus Services CMS Service

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Latest Updates ( sorted recent to last )

IDENTIFIED 5 days ago - at 07/20/2026 12:33PM

We have identified the root cause of the issue preventing sub-account users under some customer accounts from creating or viewing support tickets. Our team has started working on a fix.

Other panel features are not affected and can be used as usual.

We will share an update once the fix is deployed. We apologize for any inconvenience.

INVESTIGATING 5 days ago - at 07/20/2026 11:39AM

We are currently investigating an issue affecting sub-account users under some customer accounts. Affected users may be unable to create new support tickets or view their existing tickets.

Other panel features are not affected and can be used as usual.

We will share an update as soon as we have more information. We apologize for any inconvenience.

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