Canvas Service Degradation

Canvas courses remain able to be cross-listed by Canvas admins and instructors without issue, and we are considering this incident resolved at this time. If you are still experiencing problems or require your course content to be recovered and have not already submitted a help ticket, please do so by emailing helpdesk@alaska.edu with a description of your issue/request and include the CRNs for the affected sections.

Thank you so much for your patience as this issue was resolved!

We have identified the configuration issue that caused manually cross‑listed classes in Canvas to disconnect. NTS SE, OIT EAS, and UAF Registrar implemented a fix to allow manual cross-listing in Canvas. We are monitoring the situation. If you are still experiencing problems and have not already submitted a help ticket, please submit a ticket to helpdesk@alaska.edu and include the CRNs for the affected sections.

Thank you for your patience as we work through the recent software issue that caused manually cross‑listed classes in Canvas to disconnect. NTS SE, OIT EAS, and UAF Registrar identified a work-around to allow manual cross-listing in Canvas. This revises previous guidance for instructors on how to proceed. Instructors can now opt to have their Canvas courses match their pre-incident configuration. Instructors are also able to do this reconfiguration themselves using the cross-listing tools in Canvas. If you are still experiencing problems, please submit a ticket to helpdesk@alaska.edu and include the CRNs for the affected sections.

The NTS Systems Engineering team is continuing to restore course content and remedy one-off issues. The two options available to instructors with affected Canvas classes are:

1. Work with the system generated Canvas courses - These course shells can be populated with the content from the course from before the August 24th provisioning. Instructors can then publish and continue their courses.

2. Update the crosslist for your course in Banner - Delay your course and work with your department course scheduler to submit a proposal to change the crosslist structure in Banner to match what you want in Canvas. Once the change is complete and the new system generated Canvas course is available, it can be populated with the content from the course from before the August 24th provisioning.

If this is affecting your course(s), please email helpdesk@alaska.edu with the CRNs of the courses and which option you would like to proceed with. NTS will only be able to help with restoring content, and can no longer manually cross-list or de-cross-list courses.

For instructors choosing option 2, you will need to contact your course scheduler. The Registrar is aware of this incident and is available to help schedulers submit the needed proposals.

Thank you again for your time as we work towards a full resolution! This is our final update for the business day, and reporting will begin again at the beginning of the day (8:00am AKDT).

NTS System Engineering identified 378 potentially affected courses. All course materials are recoverable and instructors have a few options moving forward. NTS will work to recover any student submissions that came in before the provisioning. Instructors have 2 options:

1. Work with the system generated Canvas courses - These course shells can be populated with the content from the course from before the August 24th provisioning. Instructors can then publish and continue their courses.

2. Update the crosslist for your course in Banner - Delay your course and work with your department course scheduler to submit a proposal to change the crosslist structure in Banner to match what you want in Canvas. Once the change is complete and the new system generated Canvas course is available, it can be populated with the content from the course from before the August 24th provisioning.

IF this is affecting your courses please email helpdesk@alaska.edu with the CRNs of the courses and which option you are taking. NTS will only be able to help with restoring content. For instructors choosing option 2, you will need to contact your course scheduler. The Registrar is aware of this incident and is available to help schedulers submit the needed proposals.

NTS Systems Engineering has provided a description of the issues currently recognized:

"Some stacked Canvas courses are experiencing an issue. These courses were system generated as individuals or stacks based on the course information in Banner. The course shells in Canvas were then stacked or unstacked by an instructor or admin. The provisioning system that connects Banner data to Canvas ran a full re-provision August 24th to fix a number of enrollment discrepancies across Canvas. This fixed the enrollment issues, however it also undid any manual stack/unstack actions that had happened. For affected courses, instructors will see their courses unpublished, empty, and back to their original configuration. For students it will look like their course disappeared."

Thank you again for your patience as we work towards a full resolution of the issues; we will continue to make updates as new information becomes available and at 2-hour intervals.

We have received reports that Canvas is currently experiencing issues. The NTS Systems Engineering team is currently investigating, and we will be making updates at 2-hour intervals.

Thank you for your patience during the resolution of this issue!