MI1016995: Touchnet PROD Outage

The OIT Enterprise Applications (EAS) team reports that TouchNet has resolved the issue, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

The OIT Enterprise Applications (EAS) team reports that TouchNet has identified the issue with ePay and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

TouchNet has confirmed they are actively working to resolve the identified issue; no new information is available at this time.

Thank you for your patience during this resolution! You can expect updates as new information becomes available, and at 1-hour intervals.

Users across all three MAUs are currently unable to access the "View or Pay My Bill - Payment Plans" option within the UAOnline Student Profile. Attempting to access this feature currently results in an error page.
The issue has been identified as a certificate error with our vendor, TouchNet, and the vendor is actively working to renew the certificate.

We will continue to make updates as new information becomes available, and at 1-hour intervals.
Thank you for your time!