Incident Alerted

We're continuing to monitor closely and are confident that service has been restored. We'll update with a full post-incident recap here soon.

We've implemented a fix and are seeing messages delivered successfully. We'll continue to monitor closely and update here.

We've identified the cause of agent and visitor messages failing to be delivered and are implementing a fix.

We're continuing to investigate the cause of messages not being delivered between agents and visitors. We'll continue to update here.

We're investigating reports that visitor and agent messages aren't being delivered. We'll update here as soon as we know more.

We are currently investigating this issue.