Outage in Olark
Incident Alerted
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved. We're working on a full investigation of the issue and causes and will publish a post-incident writeup here once complete.
We've implemented a fix for the issue with agent presence and chats being assigned when agents were set to away. Systems have recovered and agents should be free to log in and use the service as normal. We'll continue to monitor closely and update here if there are changes.
We're continuing to investigate issues with agent presence and message delivery when agents are set to away. We'll update here as soon as we have more information.
We're investigating issues with agent being set to away unexpectedly and receiving messages when set to away. We'll update here as soon as we know more.
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
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