Outage in Olo

Menu Admin Search Error Rates

Resolved Minor
April 17, 2022 - Started over 3 years ago - Lasted about 17 hours
Official incident page

Incident Report

We are investigating increased error rates for Menu Search requests inside Menu Admin. We will provide updates as they become available.
Components affected
Olo Dashboard Olo Expo

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/18/2022 08:10PM

We have restored service, however Menu Search results could be missing or delayed. We are working to fully restore remaining data now. While search results may be stale, no data was lost as part of this incident.

IDENTIFIED over 3 years ago - at 04/18/2022 06:07PM

The issue has been identified and a fix is being implemented by our upstream provider. We are also exploring additional methods to restore service as quickly as possible.

IDENTIFIED over 3 years ago - at 04/18/2022 03:07PM

The issue has been identified and a fix is being implemented by our upstream provider.

INVESTIGATING over 3 years ago - at 04/18/2022 12:33PM

We are continuing to work with an upstream provider to identify the issue. We will continue to provide updates as they become available.

INVESTIGATING over 3 years ago - at 04/18/2022 07:29AM

We are continuing to work with an upstream provider to identify the issue. We will continue to provide updates as they become available.

INVESTIGATING over 3 years ago - at 04/18/2022 04:17AM

We are working with an upstream provider to identify the issue. We will continue to provide updates as they become available.

INVESTIGATING over 3 years ago - at 04/18/2022 03:17AM

We are investigating increased error rates for Menu Search requests inside Menu Admin. We will provide updates as they become available.

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