Outage in Olo
Payment Processor Issues: Heartland
Resolved MajorIncident Report
We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/10/2025 05:07PM
This incident has been resolved.
MONITORING
6 days ago - at 11/10/2025 04:28PM
We are seeing Heartland transactions return to normal and continue to monitor the situation.
IDENTIFIED
6 days ago - at 11/10/2025 03:45PM
Heartland has identified an issue on their end.
INVESTIGATING
6 days ago - at 11/10/2025 03:34PM
We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
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