Outage in Olo

Payment Processor Issues: Heartland

Resolved Major
November 10, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Components affected
Olo Payment Processing Partners

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 11/10/2025 05:07PM

This incident has been resolved.

MONITORING 6 days ago - at 11/10/2025 04:28PM

We are seeing Heartland transactions return to normal and continue to monitor the situation.

IDENTIFIED 6 days ago - at 11/10/2025 03:45PM

Heartland has identified an issue on their end.

INVESTIGATING 6 days ago - at 11/10/2025 03:34PM

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

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