Outage in Olo
Payment Processor Issues: NCR
Resolved MajorIncident Report
Summary AI Generated
Olo experienced elevated payment processing errors through their NCR payment provider, affecting ordering capabilities at locations using NCR for payments. The incident impacted Payment Processing Partners and lasted 1.6 hours. NCR identified the root cause and implemented necessary changes, with Olo monitoring the fix before confirming full resolution.
We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.
Components affected
Olo Payment Processing PartnersTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/21/2026 08:37PM
This incident has been resolved.
MONITORING
1 day ago - at 04/21/2026 08:20PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/21/2026 07:23PM
NCR has identified the cause and is making the necessary changes to resolve the issue.
INVESTIGATING
1 day ago - at 04/21/2026 07:01PM
We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.
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