Outage in Olo
Switchboard: Increased Errors Generating SMS Links
Resolved MinorIncident Report
Summary AI Generated
Olo's Switchboard service experienced errors generating SMS payment links for 6.8 hours, preventing users from completing SMS payments and affecting multiple components including ordering APIs, mobile apps, and point-of-sale systems. The issue was traced to their SMS link provider's system, and operators used email payments as a workaround during the outage. The incident was resolved after the provider fixed their system and Olo implemented monitoring.
We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.
Components affected
Olo Ordering API Olo Dispatch API Olo Point of Sale API Olo Desktop Web Ordering Olo Mobile App Ordering Olo Switchboard Olo Dashboard Olo Expo Olo Scheduler Olo Reporting Olo Developer Portal Olo Content Delivery Network Olo WebhooksTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/12/2026 08:41PM
This incident has been resolved.
MONITORING
1 day ago - at 05/12/2026 08:15PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 05/12/2026 06:43PM
The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution.
INVESTIGATING
1 day ago - at 05/12/2026 04:38PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 05/12/2026 01:59PM
We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.
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