Outage in Olo
Payment Processor Issues: Givex
Resolved MinorIncident Report
Summary AI Generated
Olo experienced an 18.7-hour disruption with its Givex payment integration, causing elevated payment processing errors, failed gift card balance checks, and slow checkout loading for guests at affected locations. Other payment methods remained unaffected throughout the incident. Service gradually recovered overnight and was fully resolved by the morning of November 1, 2026.
We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/01/2026 02:55PM
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
MONITORING
6 days ago - at 11/01/2026 11:30AM
Gift card balance checks and payments through our Givex integration are succeeding again. We are monitoring to confirm full recovery.
IDENTIFIED
6 days ago - at 11/01/2026 06:13AM
Gift card service through our Givex integration has started to recover, and some gift card balance checks and payments are succeeding again. Many are still failing, and guests at affected locations may still see slow loading of payment options at checkout. Other payment methods are working normally.
IDENTIFIED
7 days ago - at 10/31/2026 09:20PM
Some guests may also experience slow loading of payment options at checkout.
IDENTIFIED
7 days ago - at 10/31/2026 08:28PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 10/31/2026 08:27PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 10/31/2026 08:20PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 10/31/2026 08:18PM
We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.
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