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Outage in Olo

Payment Gateway Issues: FreedomPay

Resolved Minor
October 17, 2026 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Olo experienced elevated payment processing errors through the FreedomPay gateway, affecting POS payments at locations using FreedomPay. The incident lasted approximately 51 minutes before being resolved.

We're detecting elevated errors processing payments through FreedomPay. POS payments may be affected at locations using FreedomPay as their payment gateway.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/17/2026 04:46AM

This incident has been resolved.

INVESTIGATING 6 days ago - at 10/17/2026 03:56AM

We're detecting elevated errors processing payments through FreedomPay. POS payments may be affected at locations using FreedomPay as their payment gateway.

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