Outage in Olo
Payment Gateway Issues: FreedomPay And ApplePay
Resolved MinorIncident Report
Summary AI Generated
Olo experienced elevated payment processing errors with FreedomPay and ApplePay, disrupting ordering at affected locations for approximately 16.5 hours. The issue impacted the Payment Processing Partners component, with FreedomPay-integrated locations most at risk for failed transactions. The incident was resolved after transactions returned to normal levels and was confirmed closed following a monitoring period.
We're detecting elevated errors processing payments through FreedomPay and ApplePay. Ordering may be affected at locations using FreedomPay as their payment gateway
Components affected
Olo Payment Processing PartnersTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/17/2026 01:53PM
This incident has been resolved.
MONITORING
3 days ago - at 09/17/2026 01:32PM
We're seeing Freedompay and ApplePay transactions return to normal and continue to monitor the situation.
INVESTIGATING
3 days ago - at 09/17/2026 12:22AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 09/16/2026 09:27PM
We're detecting elevated errors processing payments through FreedomPay and ApplePay. Ordering may be affected at locations using FreedomPay as their payment gateway
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