Outage in Olo
Payment Processor Issues: Givex
Resolved MinorIncident Report
Summary AI Generated
Olo experienced elevated errors with its Givex gift card integration, affecting gift card balance checks and payments at impacted locations while also causing slow checkout loading for some guests. Other payment methods remained unaffected throughout the incident. The issue resolved on its own after approximately 18 hours, with Givex transactions returning to normal operation.
We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 11/02/2026 12:45PM
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
MONITORING
6 days ago - at 11/01/2026 06:46PM
We are continuing to monitor for any further issues.
MONITORING
6 days ago - at 11/01/2026 06:45PM
We are seeing Givex transactions return to normal and continue to monitor the situation to confirm full recovery.
INVESTIGATING
6 days ago - at 11/01/2026 06:25PM
We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.
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