Outage in Olo
Payment Processor Issues: Paymentech
Resolved MinorIncident Report
Summary AI Generated
Olo experienced elevated payment processing errors through Paymentech, affecting ordering at locations using Paymentech as their payment provider. The issue lasted approximately 35 minutes before transactions returned to normal. The incident was fully resolved with no further action required.
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
Components affected
Olo Payment Processing PartnersTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/16/2026 07:25PM
This incident has been resolved.
MONITORING
4 days ago - at 09/16/2026 07:15PM
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
INVESTIGATING
4 days ago - at 09/16/2026 07:02PM
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
INVESTIGATING
4 days ago - at 09/16/2026 06:51PM
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
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