Olo experienced a partial ordering disruption where a small percentage of order validation and submission attempts failed, preventing customers from completing orders to the point of sale. The issue affected mobile app ordering, desktop web ordering, the ordering API, and Switchboard services. The incident was resolved after 20 minutes with a fix implementation and monitoring period.
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A fix has been implemented and we are monitoring the results.
We're currently investigating an issue that would impact a customer's ability to submit an order down to the point of sale. A small percentage of order validation and submission attempts will fail.
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