Outage in Olo

Payment Processor Issues: Olo Pay Card Present

Resolved Major
November 14, 2024 - Started 3 months ago - Lasted 39 minutes
Official incident page

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Outage Details

We're detecting elevated errors processing payments through Olo Pay Card Present. Ordering may be affected at locations using Olo Pay Card Present as their payment provider. Olo systems are operating as expected but payment authorization may experience intermittent interruptions or reduced performance.
Components affected
Olo Payment Processing Partners
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/14/2024 04:06PM

This incident has been resolved.

MONITORING 3 months ago - at 11/14/2024 03:35PM

Payment authorizations are returning to normal and we're continuing to monitor the situation.

INVESTIGATING 3 months ago - at 11/14/2024 03:27PM

We're detecting elevated errors processing payments through Olo Pay Card Present. Ordering may be affected at locations using Olo Pay Card Present as their payment provider. Olo systems are operating as expected but payment authorization may experience intermittent interruptions or reduced performance.

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