Outage in Ometria

Service Status Update – Investigation in Progress

Resolved Minor
November 07, 2025 - Started 22 days ago - Lasted about 5 hours
Official incident page

Incident Report

Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.
Components affected
Ometria Automation messages - Welcome campaigns Ometria Automation messages - other

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 11/07/2025 03:22PM

This incident has been resolved.

MONITORING 22 days ago - at 11/07/2025 11:28AM

Hello,

Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well.

We will provide further updates as progress is made.

INVESTIGATING 22 days ago - at 11/07/2025 10:46AM

Hello,

Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages.

All other areas are functioning as expected and no data is lost.

Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible.

We will provide further updates as progress is made.

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