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Outage in Ometria

SMS/MMS sending failing

Resolved Major
January 04, 2026 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.
Components affected
Ometria Automation messages - other

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/04/2026 05:21PM

Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent.

MONITORING about 2 months ago - at 01/04/2026 02:33PM

Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent.

IDENTIFIED about 2 months ago - at 01/04/2026 01:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 01/04/2026 10:58AM

Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.

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