Outage in Omnisend

Sender domains missing DNS records from Email Provider

Resolved Minor

May 14, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some brands may be unable to send campaigns due to missing DNS records. We are actively working to resolve this for all affected accounts. You can manually verify records in the Omnisend app: Store Settings → Sender Domains → "Verify Records".

Components affected

Omnisend Shopify Omnisend Email Omnisend BigCommerce Omnisend Campaigns Omnisend WooCommerce Omnisend PrestaShop

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/14/2025 09:07PM

The incident has been resolved.

MONITORING 11 months ago - at 05/14/2025 08:40PM

A fix has been applied, and campaign sending should now be restored. We are currently reviewing all domains to ensure none were missed.

IDENTIFIED 11 months ago - at 05/14/2025 07:26PM

Some brands may be unable to send campaigns due to missing DNS records. We are actively working to resolve this for all affected accounts.

You can manually verify records in the Omnisend app:
Store Settings → Sender Domains → "Verify Records".

Latest Omnisend outages

"Something went wrong. Please reload the page or contact support" - 3 days ago

Data Update Delay - 13 days ago

Problem with the Email Builder - about 1 month ago

Degraded Performance in Sending Email Messages and functionality of Campaing and Automations tabs - about 1 month ago

http://app.omnisend.com/ has degraded performance - about 2 months ago

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