Outage in Omnisend

GCP (Google cloud provider)

Resolved Major

June 12, 2025 - Started 10 months ago - Lasted about 8 hours
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.

Components affected

Omnisend Automation Omnisend Push Notifications Omnisend App Omnisend WooCommerce Omnisend Segments Omnisend PrestaShop Omnisend Signup Forms Omnisend Reporting Omnisend Shopify Omnisend Email Omnisend API Omnisend BigCommerce Omnisend Campaigns Omnisend SMS

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/13/2025 03:28AM

Incident has been resolved. Our services are fully operational.

MONITORING 10 months ago - at 06/12/2025 09:16PM

Google Cloud provider has implemented mitigation for the issue in us-central1 and we are seeing signs of some recovery.
They expect the recovery to complete in less than an hour their side.
Omnisend team on duty is investigating the impact and trying to get our services up and running.

MONITORING 10 months ago - at 06/12/2025 08:33PM

Services are gradually coming back online, and the team is actively monitoring and verifying system components.

MONITORING 10 months ago - at 06/12/2025 07:59PM

Google Cloud Support has reported that the underlying dependency has been restored in all regions except us-central1. There is currently no estimated time of full service recovery.

MONITORING 10 months ago - at 06/12/2025 07:45PM

UI still doesn't work. Waiting for full recovery

IDENTIFIED 10 months ago - at 06/12/2025 07:43PM

UI still doesn't work. Waiting for full recovery

IDENTIFIED 10 months ago - at 06/12/2025 07:41PM

Google Cloud Tech IRT confirmed recovery in most regions; ETA for full recovery ~15 minutes.

IDENTIFIED 10 months ago - at 06/12/2025 07:28PM

The issue has been identified and a fix is being implemented.

Latest Omnisend outages

"Something went wrong. Please reload the page or contact support" - 3 days ago

Data Update Delay - 13 days ago

Problem with the Email Builder - about 1 month ago

Degraded Performance in Sending Email Messages and functionality of Campaing and Automations tabs - about 1 month ago

http://app.omnisend.com/ has degraded performance - about 2 months ago

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