Outage in Omnisend

Customer Message Delivery Delays

Resolved Minor
January 09, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers. Our team is closely monitoring the situation and we’ll provide updates as soon as possible. Thank you for your patience.
Components affected
Omnisend Email Omnisend SMS

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/09/2026 09:20PM

This incident has been resolved.

INVESTIGATING 3 days ago - at 01/09/2026 08:42PM

We are continuing to investigate the issue impacting message delivery to our support team. The incident with our third-party communication provider is still ongoing.
Our team is actively monitoring the situation, and we will post another update here as soon as the system is fully operational. Thank you for your continued patience.

INVESTIGATING 3 days ago - at 01/09/2026 08:05PM

We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers.
Our team is closely monitoring the situation and we’ll provide updates as soon as possible. Thank you for your patience.

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