Outage in Omnissa Access
Horizon Cloud Service Next-Gen: Increased Request Error Rate - Japan and US Region
Resolved MajorIncident Report
Summary AI Generated
Horizon Cloud Service Next-Gen experienced a backend database issue in the Japan and US regions that caused increased error rates and prevented users from launching or connecting to virtual desktops (VDIs) and applications. The incident lasted approximately 3 hours before remediation actions restored service availability. The issue was fully resolved following a monitoring period to confirm complete recovery.
Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/05/2026 03:34AM
The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
MONITORING
2 days ago - at 08/05/2026 02:21AM
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
IDENTIFIED
2 days ago - at 08/05/2026 01:49AM
Horizon Cloud Service Next-Gen continues to experience service degradation.. Customers may be unable to launch or connect to virtual desktops (VDIs) and applications. We have identified a back-end database related issue and are working to restore normal service as quickly as possible.
INVESTIGATING
2 days ago - at 08/05/2026 12:37AM
Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
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