Outage in One Signal

Processing Delays in Journeys Service

Resolved Major
September 20, 2023 - Started about 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

We're currently investigating significant delays in our Journeys processing service.
Components affected
One Signal Offline Job Processing
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/20/2023 12:50PM

We processed our backlog and journey service is fully operational.

MONITORING about 2 years ago - at 09/20/2023 09:22AM

A fix has been implemented, and we are working on processing the backlog of events. We are monitoring the situation and will update you when our systems catched up.

IDENTIFIED about 2 years ago - at 09/20/2023 07:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/20/2023 07:43AM

The issue has identified and a fix is currently being implemented.

INVESTIGATING about 2 years ago - at 09/20/2023 06:28AM

We're currently investigating significant delays in our Journeys processing service.

Latest One Signal outages

Dashboard down - 2 days ago
Cohort syncing delay - 28 days ago
Journeys Delayed Processing - about 2 months ago
Failing API requests - about 2 months ago

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