Outage in One Signal

Elevated HTTP Error rate for SDK-facing web services

Resolved Minor

January 04, 2024 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

The HTTP services which communicate with OneSignal SDKs is experiencing issues that are causing increased HTTP errors. This will prevent some SDK-based delivery metrics (confirmed deliveries, custom outcomes, etc) from correctly updating. IAMs may not display. Notification/Email/SMS delivery should not be impacted by this issue.

Components affected

One Signal Dashboard and API One Signal Analytics & Update Processing

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 01/04/2024 07:35PM

This incident has been resolved.

MONITORING over 2 years ago - at 01/04/2024 07:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 01/04/2024 07:20PM

HTTP traffic has been re-enabled globally

IDENTIFIED over 2 years ago - at 01/04/2024 07:17PM

As a part of the resolution, we blocked HTTP traffic from several geos and will be re-enabling in the next few minutes

IDENTIFIED over 2 years ago - at 01/04/2024 07:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 01/04/2024 06:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 01/04/2024 06:51PM

The HTTP services which communicate with OneSignal SDKs is experiencing issues that are causing increased HTTP errors. This will prevent some SDK-based delivery metrics (confirmed deliveries, custom outcomes, etc) from correctly updating. IAMs may not display.

Notification/Email/SMS delivery should not be impacted by this issue.

Latest One Signal outages

[Dashboard & API] - [elevated error rates] - 8 days ago

[Database connectivity] - [Dashboard users] - 19 days ago

Elevated errors while displaying app metrics - 23 days ago

Dashboard and API outage - 23 days ago

Dashboard - API latency increases - 23 days ago

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