Outage in One Signal

Elevated HTTP Error rate for SDK-facing web services

Resolved Minor
January 04, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

The HTTP services which communicate with OneSignal SDKs is experiencing issues that are causing increased HTTP errors. This will prevent some SDK-based delivery metrics (confirmed deliveries, custom outcomes, etc) from correctly updating. IAMs may not display. Notification/Email/SMS delivery should not be impacted by this issue.
Components affected
One Signal Dashboard and API One Signal Analytics & Update Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/04/2024 07:35PM

This incident has been resolved.

MONITORING about 2 years ago - at 01/04/2024 07:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 01/04/2024 07:20PM

HTTP traffic has been re-enabled globally

IDENTIFIED about 2 years ago - at 01/04/2024 07:17PM

As a part of the resolution, we blocked HTTP traffic from several geos and will be re-enabling in the next few minutes

IDENTIFIED about 2 years ago - at 01/04/2024 07:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 01/04/2024 06:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 01/04/2024 06:51PM

The HTTP services which communicate with OneSignal SDKs is experiencing issues that are causing increased HTTP errors. This will prevent some SDK-based delivery metrics (confirmed deliveries, custom outcomes, etc) from correctly updating. IAMs may not display.

Notification/Email/SMS delivery should not be impacted by this issue.

Latest One Signal outages

Dashboard and API - Service Partially Unavailable - about 1 month ago
Cloudflare outage impacting the OneSignal Service - about 2 months ago
Apps starting with xf0 not processing - 2 months ago
Degraded performance for subscription database - 2 months ago
Notifications API is degraded - 2 months ago

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