Outage in One Signal

Experiencing problems with transactional emails regarding OneSignal Dashboard

Resolved Minor
November 15, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We're experiencing an issue regarding transactional emails with Mailgun, our email provider. This impacts user activation and CSV export emails. There is no impact on customers using OneSignal to deliver emails.
Components affected
One Signal Dashboard and API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/15/2024 10:30AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/15/2024 10:15AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 11/15/2024 09:46AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/15/2024 09:46AM

We're experiencing an issue regarding transactional emails with Mailgun, our email provider. This impacts user activation and CSV export emails.
There is no impact on customers using OneSignal to deliver emails.

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