Outage in One Signal

Partial Notification Loss

Resolved Major

December 13, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.

Components affected

One Signal Delivery

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/13/2024 06:34PM

This incident has been resolved.

MONITORING 3 months ago - at 12/13/2024 05:45PM

Correction: window of errors was 16:40-17:40 UTC

MONITORING 3 months ago - at 12/13/2024 05:35PM

Between roughly 16:40-17:30 UTC we saw high error rate when sending notifications. We have pushed a fix and are monitoring results.

IDENTIFIED 3 months ago - at 12/13/2024 05:22PM

The issue has been identified and a fix is being implemented.

Latest One Signal outages

Delays in notification delivery - 2 days ago

Delivery pipline degraded - 26 days ago

Dashboard not loading and api calls failing - about 1 month ago

Journeys has processing lag exceeding 2 hours - about 2 months ago

Dashboard login failures and logouts - about 2 months ago

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