Outage in One Signal

Database performance issues

Resolved Minor
April 16, 2025 - Started 9 days ago - Lasted about 16 hours

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Outage Details

We are experiencing an issue with our events database. We are investigating the issue and will provide an update once we have more information.
Latest Updates ( sorted recent to last )
MONITORING 8 days ago - at 04/17/2025 11:25AM

Our database is fully recovered, and the data is up to date. We're monitoring our services.

IDENTIFIED 8 days ago - at 04/17/2025 09:57AM

Our database is recovered, and we are processing our data backlog. CSV imports will be delayed. CSV exports, stats, and metrics will work. However, they won't be up to date since we are processing our data backlog.

IDENTIFIED 8 days ago - at 04/17/2025 09:56AM

Our database is recovered, and we are processing our data backlog. CSV imports will be delayed. CSV exports, stats, and metrics will work. However, they won't be up to date since we are processing our data backlog.

IDENTIFIED 8 days ago - at 04/17/2025 08:22AM

Our team is continuing to work to resolve the issue. CSV import and exports are delayed. Some stats and metrics may not load or have delayed data. Notifications are not available to export via api.

IDENTIFIED 9 days ago - at 04/17/2025 02:57AM

Our team is continuing to work to resolve the issue. CSV import and exports are delayed. Some stats and metrics may not load or have delayed data. Notifications are not available to export via api.

IDENTIFIED 9 days ago - at 04/17/2025 01:04AM

Our team is continuing to work to resolve the issue. CSV import and exports are delayed. Some stats and metrics may not load or have delayed data. Notifications are not available to export via api.

IDENTIFIED 9 days ago - at 04/16/2025 11:00PM


Our team is continuing to work to resolve the issue. CSV import and exports are delayed. Some stats and metrics may not load or have delayed data. Notifications are not available to export via api.

IDENTIFIED 9 days ago - at 04/16/2025 08:51PM

Our team has identified the problem and is working to resolve the issue. CSV import and exports are delayed. Some stats and metrics may not load or have delayed data. Notifications are not available to export via api.

INVESTIGATING 9 days ago - at 04/16/2025 07:25PM

We are experiencing an issue with our events database. We are investigating the issue and will provide an update once we have more information.

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