Outage in One Signal
Journeys Delayed Processing
Resolved Minor
August 20, 2025 - Started 8 months ago
- Lasted 1 day
Incident Report
We are currently experiencing a delay in processing Journeys
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Latest Updates ( sorted recent to last )
IDENTIFIED
8 months ago - at 08/21/2025 10:06PM
The team has deployed a fix and we continue to process delayed Journeys. We will provide another update when all delayed Journeys have been processed.
IDENTIFIED
8 months ago - at 08/21/2025 06:12PM
The team has deployed a fix and we are now processing delayed Journeys. We will provide another update as we get closer to a full resolution.
IDENTIFIED
8 months ago - at 08/21/2025 04:25PM
The team continues to actively work towards a resolution. We will provide another update in 2 hours.
IDENTIFIED
8 months ago - at 08/21/2025 07:55AM
• All Journeys are now significantly delayed.
• Messages sent with message event based segments will fail.
• User properties sent via event streams, Journey webhooks, or outbound integrations may not be present.
The team is actively working towards a resolution. We will provide another update once it is available.
IDENTIFIED
8 months ago - at 08/21/2025 02:18AM
The team has identified the problem and is working towards a resolution
INVESTIGATING
8 months ago - at 08/20/2025 11:23PM
We are currently experiencing a delay in processing Journeys
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