Outage in One Signal

Journeys Delayed Processing

Resolved Minor
August 21, 2025 - Started about 2 months ago - Lasted 1 day

Incident Report

We are currently experiencing a delay in processing Journeys
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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 months ago - at 08/21/2025 10:06PM

The team has deployed a fix and we continue to process delayed Journeys. We will provide another update when all delayed Journeys have been processed.

IDENTIFIED about 2 months ago - at 08/21/2025 06:12PM

The team has deployed a fix and we are now processing delayed Journeys. We will provide another update as we get closer to a full resolution.

IDENTIFIED about 2 months ago - at 08/21/2025 04:25PM

The team continues to actively work towards a resolution. We will provide another update in 2 hours.

IDENTIFIED about 2 months ago - at 08/21/2025 07:55AM

• All Journeys are now significantly delayed.

• Messages sent with message event based segments will fail.

• User properties sent via event streams, Journey webhooks, or outbound integrations may not be present.

The team is actively working towards a resolution. We will provide another update once it is available.

IDENTIFIED about 2 months ago - at 08/21/2025 02:18AM

The team has identified the problem and is working towards a resolution

INVESTIGATING about 2 months ago - at 08/20/2025 11:23PM

We are currently experiencing a delay in processing Journeys

Latest One Signal outages

Event export delay - 5 days ago
Dashboard down - 9 days ago
Delay in scheduled and retried messages - 15 days ago
Cohort syncing delay - about 1 month ago
Failing API requests - about 2 months ago

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