Outage in One Signal
Journeys/Webhooks - interrupted processing
Resolved Minor
February 10, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
What’s happening: Journey’s/webhooks processing is delayed.
Who’s affected:
• All customers using Journeys or Webhooks
Current Status: We are investigating the issue and will provide an update in 15 minutes.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 02/10/2026 05:42PM
We have confirmed the applied mitigation is working as expected. We are processing the backlog of delayed Journeys.
We will provide another update in 30 minutes.
MONITORING
1 day ago - at 02/10/2026 05:31PM
We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.
We will provide another update in 10 minutes.
IDENTIFIED
1 day ago - at 02/10/2026 05:14PM
We have identified the root cause and are working towards a resolution. Webhooks is processing again and fully caught up.
We’re working on a fix for Journeys. Processing for journeys is still interrupted.
We will provide another update in 15 minutes.
IDENTIFIED
1 day ago - at 02/10/2026 05:06PM
We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted.
We will provide another update in 15 minutes.
IDENTIFIED
1 day ago - at 02/10/2026 04:45PM
We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted.
We will provide another update in 15 minutes.
IDENTIFIED
1 day ago - at 02/10/2026 04:26PM
We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted.
We will provide another update in 15 minutes.
INVESTIGATING
1 day ago - at 02/10/2026 04:10PM
What’s happening: Journey’s/webhooks processing is delayed.
Who’s affected:
• All customers using Journeys or Webhooks
Current Status: We are investigating the issue and will provide an update in 15 minutes.
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