Outage in One Signal
Journeys - delayed processing
Resolved Minor
July 16, 2026 - Started 12 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
OneSignal's Journeys feature experienced processing delays lasting approximately 17.6 hours, affecting all Journeys customers and also causing delays in message event segments and webhook deliveries of up to ~1.2 hours. The root cause was identified and fixes were applied, with additional resources provisioned to restore performance. The incident moved to monitoring as data replicated across the expanded infrastructure.
What’s happening: Journeys processing is delayed
Who’s affected:
• All customers using the Journeys feature
Current Status: We are investigating the issue and will provide an update in 15 minutes.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 07/17/2026 10:12PM
We are currently adding more resources, but we aware we are experiencing journeys, event streams and data export integration delays.
MONITORING
11 days ago - at 07/17/2026 08:52PM
We are currently adding more resources, but we aware we are experiencing event streams and data export integration delays.
MONITORING
11 days ago - at 07/17/2026 05:03PM
We are monitoring the system as data gets replicated across additional resources.
RESOLVED
12 days ago - at 07/17/2026 04:00AM
The issue has been resolved. All impacted systems are now operating normally.
MONITORING
12 days ago - at 07/16/2026 11:15PM
We continue to monitor the system as data gets replicated across additional resources.
MONITORING
12 days ago - at 07/16/2026 07:46PM
We continue to experience performance delays as more resources are added to our systems.
MONITORING
12 days ago - at 07/16/2026 06:27PM
In addition to Journeys and Message Event segment delays, Webhook delivery delays are currently ~1.2h.
We will provide another update in 20.
MONITORING
12 days ago - at 07/16/2026 05:10PM
We have applied fixes.
• Journeys is 30-45 minutes delayed
• Message event segments could take ~45 minutes to come online
IDENTIFIED
12 days ago - at 07/16/2026 04:11PM
We have identified the root cause and are working towards a resolution.
We will provide another update in 20 minutes
INVESTIGATING
12 days ago - at 07/16/2026 03:45PM
What’s happening: Journeys processing is delayed
Who’s affected:
• All customers using the Journeys feature
Current Status: We are investigating the issue and will provide an update in 15 minutes
INVESTIGATING
12 days ago - at 07/16/2026 03:32PM
What’s happening: Journeys processing is delayed
Who’s affected:
• All customers using the Journeys feature
Current Status: We are investigating the issue and will provide an update in 15 minutes.
Latest One Signal outages
Event streams - Delayed Delivery - 22 days ago
Users not progressing through journeys - 27 days ago
Analytics & Reporting - processing is delayed - about 1 month ago
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