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Outage in OneCall NZ

Issues opening Outlook and accessing Microsoft 365 services

Resolved Major
July 31, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We have had multiple reports of users being unable to access Microsoft 365 services including Outlook and Exchange Online. This is likely a result of a global Microsoft outage overnight.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/01/2024 04:23AM

Microsoft have confirmed through their internal telemetry that service has fully recovered for Microsoft 365 services in New Zealand.

MONITORING over 1 year ago - at 08/01/2024 01:07AM

Microsoft monitoring indicates that the Microsoft service impact should be resolved for all users in New Zealand with minimal residual impact to some users

INVESTIGATING over 1 year ago - at 07/31/2024 11:43PM

Microsoft service availability is beginning to recover for the majority of users. However, they've identified a small subset of users experiencing residual impact, and they're applying targeted solutions to provide relief. In parallel, Microsoft investigations into what initially caused this issue are ongoing.

INVESTIGATING over 1 year ago - at 07/31/2024 09:03PM

We have had multiple reports of users being unable to access Microsoft 365 services including Outlook and Exchange Online.
This is likely a result of a global Microsoft outage overnight.

Latest OneCall NZ outages

Voice Outage - 11 months ago
Voice Platform Outage - about 1 year ago
Phone Outage - about 1 year ago

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