Outage in OneCall NZ

Relaying of email to Microsoft 365 delayed

Resolved Minor

October 11, 2023 - Started over 2 years ago - Lasted about 16 hours
Official incident page

Incident Report

We are seeing delays in relaying emails from our system through to Microsoft 365 Exchange Online. Typically your photocopier may use this service. We are currently investigating and will provide an update shortly.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/11/2023 07:58PM

Microsoft has posted a notice regarding this issue (EX680695) and has marked it resolved October 12, 2023 at 6:00 AM

IDENTIFIED over 2 years ago - at 10/11/2023 09:43AM

We have identified the issue. Microsoft’s spam filters have classified our relay incorrectly and are throttling connections from it.

If we manage your Microsoft 365 services, we are implementing a workaround within your service to bypass this issue.

We will continue to work with Microsoft to get a permanent resolution.

Note this issue only affects delivery of email to customers using Microsoft’s Exchange Online platform.

INVESTIGATING over 2 years ago - at 10/11/2023 03:31AM

We are seeing delays in relaying emails from our system through to Microsoft 365 Exchange Online. Typically your photocopier may use this service.

We are currently investigating and will provide an update shortly.

Latest OneCall NZ outages

Partial Outage of Phone and Internet Services - 6 months ago

Voice Outage - 11 months ago

Voice Platform Outage - about 1 year ago

Phone Outage - about 1 year ago

Issues opening Outlook and accessing Microsoft 365 services - over 1 year ago

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