Outage in One.com

Issues with webmail login

Resolved Minor
April 30, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with our webmail login. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 21:30 CEST
Components affected
One.com Web apps

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/30/2025 07:46PM

Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

INVESTIGATING 6 months ago - at 04/30/2025 07:40PM

A fix has been implemented, and we are monitoring the situation.

INVESTIGATING 6 months ago - at 04/30/2025 07:31PM

This issue is still being investigated by our team. We will let you know as soon as we have more information.

Next update no later than 22:30 CEST.

INVESTIGATING 6 months ago - at 04/30/2025 06:59PM

We are currently experiencing issues with our webmail login.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 21:30 CEST

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