Outage in OneLogin EU
Email and SMS MFA
Resolved Minor
September 04, 2026 - Started 22 days ago
- Lasted 6 days
Incident Report
Summary AI Generated
**OneLogin EU – Email and SMS MFA Incident** Upstream provider outages at SendGrid and Twilio disrupted Email and SMS delivery for approximately 137 hours, preventing some OneLogin EU users from completing MFA authentication via those methods. All other OneLogin services remained unaffected throughout the incident. Partial service restoration occurred for some customers during the event, with OneLogin monitoring the situation and advising affected users to switch to alternative MFA methods such as OneLogin Protect.
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
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Latest Updates ( sorted recent to last )
22 days ago - at 09/04/2026 05:19PM
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
22 days ago - at 09/04/2026 07:40PM
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted.
Some customers service has been restored as Twilio and Sendgrid are actively investigating.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
18 days ago - at 09/08/2026 05:05PM
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted.
The issue has been ongoing and we will continue to monitor.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
Latest OneLogin EU outages
Feature disruption - 4 months ago
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OneLogin Support Portal degraded performance - 6 months ago
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