Incident Report
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
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Latest Updates ( sorted recent to last )
1 day ago - at 09/04/2026 05:19PM
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
1 day ago - at 09/04/2026 07:40PM
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted.
Some customers service has been restored as Twilio and Sendgrid are actively investigating.
This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended.
We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/
Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
Latest OneLogin EU outages
Feature disruption - 3 months ago
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OneLogin Support Portal degraded performance - 5 months ago
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