A configuration change in the hosting environment at 09:58 CET caused the API server to respond to requests with HTTP 500 Internal Error.
We identified the issue at 10:02 and successfully re-routed traffic at 10:09 to fallback environments.
Clients with persistent TCP sessions against the failing environment may continue to receive HTTP 500 errors.
This is likely to self-heal, but to resolve it definitively, force your client to perform a new DNS lookup to api.ongoingsystems.se or initiate a new TCP session with the cached IP.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We have identified that the API service is down for example affecting automation equipment.
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