Outage in Online Services for Agents

Communication history degradation

Resolved Minor

November 16, 2025 - Started 6 months ago - Lasted 3 days
Official incident page

Incident Report

We’re currently experiencing issues with viewing communication history and client mail in our online services. This may affect search results when accessing communication history for your practice, or for a specific client. We are working to resolve this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/20/2025 12:02AM

Issue resolved PM 19 November 2025 confirmed BDV with external agents.

MONITORING 6 months ago - at 11/19/2025 05:31AM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 6 months ago - at 11/19/2025 04:23AM

We are continuing to work on resolving this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

INVESTIGATING 6 months ago - at 11/17/2025 03:33AM

We’re currently experiencing issues with viewing communication history and client mail in our online services. This may affect search results when accessing communication history for your practice, or for a specific client.

We are working to resolve this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

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