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Outage in Onshape

Delayed import and export processing in all regions

Resolved Minor
September 17, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are receiving reports that document import, document export, thumbnail generation, and drawings export are delayed. We are looking into this now.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/17/2025 05:07PM

This incident has been resolved. We are working with the engineering teams to prevent this from happening again.

MONITORING 7 months ago - at 09/17/2025 04:50PM

A fix has been implemented and we are monitoring the service. Some imports / exports may need to be retried.

INVESTIGATING 7 months ago - at 09/17/2025 02:48PM

We are receiving reports that document import, document export, thumbnail generation, and drawings export are delayed. We are looking into this now.

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