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Outage in Onshape

CAD import and export delays in Western Europe

Resolved Minor
January 28, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue with CAD import and export in our Western Europe region. The team is working on remediating it now.
Components affected
Onshape Western Europe

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/28/2026 07:51PM

This incident has been resolved. Any user in the Western Europe should see imports have new completed. Exports will need to be retried.

IDENTIFIED 17 days ago - at 01/28/2026 05:22PM

This has been identified as a problem with our cloud provider. We are working on implementing mitigations now.

IDENTIFIED 17 days ago - at 01/28/2026 04:44PM

We have identified an issue with CAD import and export in our Western Europe region. The team is working on remediating it now.

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