Outage in Onshape
Thumbnail generation delayed
Resolved MajorIncident Report
We're currently investigating delayed thumbnail generation affecting users in North America. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/03/2025 06:46PM
We have resolved the incident and thumbnail generation has returned to normal. All backlogged thumbnail generation requests have been processed.
IDENTIFIED
8 months ago - at 09/03/2025 12:13PM
We have identified the issue and the thumbnail processing rate has increased. We are monitoring as the system processes the thumbnail generation backlog.
INVESTIGATING
8 months ago - at 09/03/2025 08:32AM
We're currently investigating delayed thumbnail generation affecting users in North America. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
Latest Onshape outages
Unable to login to Onshape in the Southeast Asia region - 12 days ago
Unable to open documents in multiple regions. - 25 days ago
Degraded performance for Onshape services in US-West - about 1 month ago
Unable to open documents in all regions - about 1 month ago
CAD import and export delays in Western Europe - 3 months ago
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