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Outage in Onshape

Thumbnail generation delayed

Resolved Major
September 03, 2025 - Started 8 months ago - Lasted about 10 hours
Official incident page

Incident Report

We're currently investigating delayed thumbnail generation affecting users in North America. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/03/2025 06:46PM

We have resolved the incident and thumbnail generation has returned to normal. All backlogged thumbnail generation requests have been processed.

IDENTIFIED 8 months ago - at 09/03/2025 12:13PM

We have identified the issue and the thumbnail processing rate has increased. We are monitoring as the system processes the thumbnail generation backlog.

INVESTIGATING 8 months ago - at 09/03/2025 08:32AM

We're currently investigating delayed thumbnail generation affecting users in North America. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.

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