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Outage in Onshape

Display data not resolving for part instances for some users

Resolved Minor
April 29, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue related to errors showing up when opening assemblies. Some reports have been coming in related to part instances not resolving the display data and missing in the graphics area.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/29/2025 06:52PM

This incident has been resolved.

MONITORING 12 months ago - at 04/29/2025 06:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 04/29/2025 04:29PM

We are currently investigating an issue related to errors showing up when opening assemblies. Some reports have been coming in related to part instances not resolving the display data and missing in the graphics area.

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