Outage in Onshape
High failure rate when opening documents in the Europe region
Resolved MinorIncident Report
Our automated systems are reporting a high failure rate when opening documents in the Europe region. We are investigating this issue now.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/15/2026 11:17AM
The networking incident has been resolved.
IDENTIFIED
about 1 month ago - at 01/15/2026 09:59AM
We are continuing to work with our cloud service provider on this issue, but we have been able to scale around the connectivity problem. Users should not be seeing performance problems at this time.
INVESTIGATING
about 1 month ago - at 01/15/2026 08:55AM
We are seeing database connectivity issues for some of our users in Europe. The team is actively working with our cloud service provider on this issue.
INVESTIGATING
about 1 month ago - at 01/15/2026 08:12AM
Our automated systems are reporting a high failure rate when opening documents in the Europe region. We are investigating this issue now.
Latest Onshape outages
CAD import and export delays in Western Europe - 17 days ago
Increased error count in Onshape Government West - 18 days ago
Unable to connect to Onshape - 26 days ago
Unable to create toolpaths in CAM Studio - about 1 month ago
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