Outage in Onshape
High failure rate when opening documents in the Europe region
Resolved MinorIncident Report
Our automated systems are reporting a high failure rate when opening documents in the Europe region. We are investigating this issue now.
Components affected
Onshape Western EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/15/2026 11:17AM
The networking incident has been resolved.
IDENTIFIED
3 months ago - at 01/15/2026 09:59AM
We are continuing to work with our cloud service provider on this issue, but we have been able to scale around the connectivity problem. Users should not be seeing performance problems at this time.
INVESTIGATING
3 months ago - at 01/15/2026 08:55AM
We are seeing database connectivity issues for some of our users in Europe. The team is actively working with our cloud service provider on this issue.
INVESTIGATING
3 months ago - at 01/15/2026 08:12AM
Our automated systems are reporting a high failure rate when opening documents in the Europe region. We are investigating this issue now.
Latest Onshape outages
Unable to login to Onshape in the Southeast Asia region - 12 days ago
Unable to open documents in multiple regions. - 25 days ago
Degraded performance for Onshape services in US-West - about 1 month ago
Unable to open documents in all regions - about 1 month ago
CAD import and export delays in Western Europe - 3 months ago
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