18/11/25 - Service Incident Notice

This incident has been resolved.

No further reports of issues from ONSIM customers since the last update. Cloudflare have confirmed their systems are 'currently operating normally'. We are still waiting on confirmation from EE that this is resolved and we will continue to monitor closely for any further impact.

We have observed that registrations have now normalised, we will continue to monitor closely for any further impacts.

Update: We are seeing a marked improvement in subscriber registrations and service is returning to normal. We are still waiting on confirmation from EE that this is resolved, and we will continue to monitor closely for any further impacts.

We are aware of an issue affecting some customers’ ability to make and receive calls, sms and use mobile data as well as device registrations. This is due to a wider problem currently impacting EE’s infrastructure, which is itself being affected by the ongoing Cloudflare outage. Our team is monitoring the situation closely and we will provide updates as soon as more information becomes available. No action is required from customers at this time and we believe it is not affecting all customer. Further updates to follow